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Customer Name: |
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Store: |
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Trip Number: (160xxxx) (Your trip number is located at the top center of your freight bill.) |
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Street Address: |
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City:
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State:
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E-mail Address:
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| 1. |
Were you satisfied with our communications regarding the scheduling of your delivery? |
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Yes No |
| 2. |
If you had to leave a voice mail for us at any time, was your call returned promptly? |
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Yes No |
| 3. |
Did our drivers arrive within your scheduled delivery window? |
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Yes No |
| 4. |
If we ran ahead of or behind schedule, did we communicate with you? |
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Yes No |
| 5. |
Were our drivers in Sun Delivery Uniform? (Khaki pants and blue shirts) |
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Yes No |
6. |
Did our drivers leave the furniture pads on your items until they were placed in the designated location in your home? |
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Yes No |
| 7. |
Did the drivers remove all trash or packing materials? |
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Yes No |
| 8. |
Did our team offer to vacuum the assembly area upon location of the merchandise? |
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Yes No |
| 9. |
Were the drivers polite and professional? |
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Yes No |
| 10. |
Was the delivery made to meet your expectations? |
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Yes No |
| 11. |
Was your room/area cleared out prior to our drivers arrival? |
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Yes No |
| 12. |
Were any furniture blankets or bands left at your home? |
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Yes No |
13. |
Could we have done anything different to make your delivery experience better? (If Yes, please provide comments below.) |
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Yes No |
Comments: |
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