 |
|
|
Frequently Asked Questions at Sun
Delivery
Sun Delivery, Inc. is a customer driven
company and will do all possible to make your new furniture delivery
a wonderful experience. Since this is a direct delivery
to your home from one of our distribution centers, there are a few
points we would like to cover regarding our services to insure that
your delivery goes well.
When we receive your order at our facility, we
will route your order on our next available trip to your area. Once
your order is routed, you will receive a call from our company giving
you a three or four day delivery window (depending on your area
of the country.) If you confirm that you will be available during
that time period, your shipment will be routed into
the delivery schedule. We will do our best to arrive within that
schedule but please be advised that from time to time, delays can
occur, especially during winter when inclement weather is encountered
or when holiday or construction traffic may create delays.
Below, we will answer some of the questions most frequently asked.
click on the questions below for additional information
|
NEWS:
 |
| Sun Delivery opens West
Coast Facility |
|
| Sun Delivery will be at Furniture
Expo |
|
| Sun launches new website! |
|
|
 |
Do I have to wait at home for the
whole three or four days?
No. You only have to be available to
meet the truck during that period. We will give you a call
the day before the actual delivery and give you a 4 hour timeframe
for delivery the next day. We can also give you a call on
the day of the delivery 30 minutes or one hour prior to the
actual delivery if you request this.
|
|
What if something happens after
my furniture is scheduled and I cannot be home?
Being available for your delivery is
the most critical factor in the process. Once you confirm
that you will be available during the scheduled timeframe,
your furniture is loaded in sequence for delivery and if you
are not able to accept during the scheduled timeframe, your
furniture may experience additional transportation and handling
and you may incur additional charges or a re-delivery fee.
If unforeseen circumstances occur, please call us at 336-472-5000
as soon as possible so that together, we can discuss alternatives.
- back to top -
|
|
What are your days and hours of
delivery?
We deliver seven days per week (holidays
included except Christmas Day) from 7:00 AM to 9:00 PM.
- back to top -
|
|
What if I have building restrictions
or limited delivery hours in my neighborhood?
Let us know this on our initial call.
Many times we can work around these and accomplish your delivery
on our first attempt. Failure to let us know in advance could
result in missing your delivery and having to bring your shipment
back to NC for scheduling on another truck. Also, there is
a re-delivery fee charged for this.
- back to top - |
|
What if the furniture won’t
fit through a doorway or in my stairwell?
It is very important to check the dimensions
of your furniture before you purchase it and to check the
pathway(s) that it will have to travel to be placed for you.
We require three (3”) inches of top, bottom, and side
clearance on all sides of the item in order to place your
furniture where you desire. If the clearance is less than
that, we will attempt placement for you and will exercise
all care and caution possible but can not be responsible for
damage to the item(s), floors, ceilings, walls, stairs, etc.
that may result. Please carefully check this prior to ordering.
- back to top -
|
|
What if my house is not ready when
you call?
We will hold your furniture in secure
storage until you are ready. There will be a storage fee for
this additional service.
- back to top -
|
|
What about payment?
If there are any charges due Sun Delivery,
Inc. or the furniture store, these must be paid to the driver
before we unload the furniture. We can only accept cashiers
checks, or money orders. We cannot accept personal checks
or cash.
- back to top - |
|
What about delivery and set up of
my furniture?
Our drivers are on a very tight schedule.
We will place your furniture where you want it but cannot
move it from place to place. Assembly will include attaching
mirrors to supports, putting beds together, installing crowns,
table legs, reversing drawer hardware etc. We can not assemble
knocked down furniture, level furniture on carpets, or hook
up televisions, DVD players, stereos, etc.
We cannot move or dispose of your existing furniture or move
it out of your room. If, upon placing the furniture in your
home, it is found to be too difficult to maneuver a piece
of furniture in narrow halls, doorways, or stairwells, Sun
Delivery, Inc. cannot be responsible for any damage to furniture,
floors, or walls.
If a piece of furniture is too large to fit into your residence
or specific room, immediately contact our customer service
department for information on store policy for your particular
store.
- back to top - |
|
What about claims or damage?
It is the customer’s responsibility
to inspect each item for damage as it is being brought into
your residence. After all of your furniture is delivered,
our driver will ask you to sign the delivery receipt and you
will receive a copy. Please note any damages or defects on
the freight bill.
If there are damages (including damage to your home or yard,)
our driver, will stay at your home, will contact our customer
service department and you will speak with a representative
who will advise you based on your particular circumstances.
Normally, damaged or defective merchandise has to be returned
for handling. All returned items are automatically placed
in priority status. If you have one piece damaged, please
do not refuse your entire order as this causes the undamaged
furniture to have to be re-transported and re-handled several
times resulting in greater risk of damage.
If you refuse undamaged furniture, you may be subject to re-delivery
charges and storage fees.
Also, please remember that our drivers cannot determine proper
procedures for correcting the situation and cannot obligate
our company or the furniture store for anything related to
your shipment. Our customer service personnel who are on duty
seven days per week will assist you with this.
- back to top - |
|
| Thank you for allowing Sun Delivery, Inc. to serve you.
We look forward to making your delivery a pleasant experience
and to having the privilege of serving you again in the future.
|
|
|
