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Frequently Asked Questions at Sun
Delivery
Sun Delivery, Inc. is a
customer
driven company and will do all possible to make your new furniture
delivery a wonderful experience. Since this is a direct delivery to
your home from one of our distribution centers, there are a few points
we would like to cover regarding our services to insure that your
delivery goes well.
When we receive your order at our facility, we will route your order on
our next available trip to your area. Once your order is routed, you
will receive a call from our company giving you a three or four day
delivery window (depending on your area of the country.) If you confirm
that you will be available during that time period, your shipment will
be routed into the delivery schedule. We will do our best to arrive
within that schedule but please be advised that from time to time,
delays can occur, especially during winter when inclement weather is
encountered or when holiday or construction traffic may create delays.
Below, we will answer some of the questions most frequently asked.
click on the
questions below for additional information
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Do I have to wait at home
for the
whole one or two days?
No.
You only have to be available to meet the truck during that period. We
will give you a call the day before the actual delivery and give you a
4 hour timeframe for delivery the next day. We can also give you a call
on the day of the delivery 30 minutes or one hour prior to the actual
delivery if you request this.
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What if something happens
after my
furniture is scheduled and I cannot be home?
Being
available for your delivery is the most critical factor in the process.
Once you confirm that you will be available during the scheduled
timeframe, your furniture is loaded in sequence for delivery and if you
are not able to accept during the scheduled timeframe, your furniture
may experience additional transportation and handling and you may incur
additional charges or a re-delivery fee.
If unforeseen circumstances occur, please call us at 336-472-5000 as
soon as possible so that together, we can discuss alternatives.
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What are Sun's days and
hours of
delivery?
We
deliver seven days per week (holidays included except Christmas Day)
from 7:00 AM to 9:00 PM.
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What if I have building
restrictions or limited delivery hours in my neighborhood?
Let
us know this on our initial call. Many times we can work around these
and accomplish your delivery on our first attempt, however, we cannot
guarantee a specific delivery day or time. Failure to let us
know about restricted delivery times in advance could result in missing your delivery and having to
bring your shipment back to our facility for scheduling on another truck along with a re-delivery fee.
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What if the furniture
won’t fit through a doorway or in my stairwell?
It
is very important to check the dimensions of your furniture before you
purchase it and to check the pathway(s) that it will have to travel to
be placed for you.
We require three (3”) inches of
clearance on top, bottom, and both sides of the item in order to place your furniture
where you desire. If the
clearance is less than that, we will attempt placement for you and will
exercise all care and caution possible but can not be responsible for
damage to the item(s), floors, ceilings, walls, stairs, etc. that may
result. Please carefully check this prior to ordering. Our drivers will ask you
to sign a damage waiver if you do not have the 3" of clearance required.
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What if my house is not
ready when
you call?
We
will hold your furniture in secure storage until you are ready. There
will be a storage fee for this additional service.
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What about payment?
If
there are any charges due Sun Delivery or the furniture store, these
must be paid to the driver before we unload the furniture.
We can only accept cashiers checks, or money orders. We cannot accept
personal checks or cash.
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What about delivery and
set up of
my furniture?
Our
drivers are on a very tight schedule. We will place your furniture
where you want it but cannot move it from place to place. Assembly will
include attaching mirrors to supports, putting beds together,
installing crowns, table legs, reversing drawer hardware etc. We can
not assemble knocked down furniture, level furniture on carpets,
hook up televisions, DVD players, stereos, etc., or install glass shelves in curio cabinets.
We cannot move or dispose of your existing furniture or move it out of
your room. If, upon placing the furniture in your home, it is found to
be too difficult to maneuver a piece of furniture in narrow halls,
doorways, or stairwells, Sun Delivery, Inc. cannot be responsible for
any damage to furniture, floors, or walls.
If a piece of furniture is too large to fit into your residence or
specific room, immediately contact our customer service department for
information on store policy for your particular store.
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What about claims or
damage?
It
is the customer’s responsibility to inspect each item for
damage as it is being brought into your residence. After all of your
furniture is delivered, our driver will ask you to sign the delivery
receipt and you will receive a copy. Please note any damages or defects
on the freight bill.
If there are damages (including damage to your home or yard,) our
driver, will stay at your home, will contact our customer service
department and you will speak with a representative who will advise you
based on your particular circumstances.
Normally, damaged or defective merchandise has to be returned for
handling. All returned items are automatically placed in priority
status. If you have one piece damaged, please do not refuse your entire
order as this causes the undamaged furniture to have to be
re-transported and re-handled several times resulting in greater risk
of damage.
If you refuse undamaged furniture, you may be subject to re-delivery charges and storage fees.
Also, please remember that our drivers cannot determine proper
procedures for correcting the situation and cannot obligate our company
or the furniture store for anything related to your shipment. Our
customer service personnel who are on duty seven days per week will
assist you with this.
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| Thank
you for allowing Sun Delivery to serve you. We look forward to
making your delivery a pleasant experience and to having the privilege
of serving you again in the future. |
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